Frequently Asked Questions
Find the answers here
I want to make the experience of shopping here as easy as possible, which is why I've taken some of the questions I get asked most frequently and compiled them in one place. If you still have something you’d like to know, don’t hesitate to contact me.
Where's Your Homebase?
Los Angeles, CA
Are your products made to order?
YES! Every item is made just for you as soon as you place your order. If you want to customize or change anything, just leave a note and description of what you want when placing your order.
YES! I offer worldwide shipping.
Please note: You may be subject to customs fees depending on your country. You are responsible for this fee.
How much is shipping?
Shipping is calculated at checkout via USPS current price values by weight
How long will it take to receive my order?
Once your order is placed it will take me anywhere between 1-5 business days to make your items. Once your items have been made, they will be packaged and shipped out. It will take anywhere from 2-7 business days once shipped to you in the US and 3-14 business days international. This is all depending on the shipping speed that was selected at checkout as well.
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*Please note: I am not responsible for lost mail. Keep your tracking number handy. If your order is marked as delivered and you have not received it, please contact your local post office, or ask your neighbors.
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**SHIPPING ADDRESS: Please double check that your shipping address is correct to make sure that there are no typos or mistakes. If your package is returned due to incorrectly submitted mailing address, I am more than happy to resend it; however, you will be responsible for paying the postage cost for reshipping
What is your return policy?
Unfortunately, since every item is make custom and to order, all sales are final
Do you do fully custom orders?
Don't like anything you see on the site, or looking for something specific?
No problem! Just send me a message via the contact form, on Instagram via DMs ( @sorryitsArianeArt ) or via e-mail ( Sorryitsariane@gmail.com ) and we can work something out and I'll create a custom order post.